Terms of Service

Who we are Your account Acceptable use The service AI output Your content Fees Who we serve Liability Indemnity Ending the agreement Changes Governing law Contact

1. Who we are, and what this is

Heivol is established in Denmark, CVR 43973932 ("Heivol", "we", "us"). These terms are the agreement between you and Heivol. They apply the moment you create a Heivol account and for as long as you hold one.

One account, Heivol Identity at id.heivol.com, gives you access to every Heivol product you are granted. These terms cover all of them: Assistant, Harness, Contextbox, Drive, Connect, Calendar, Locker, Finance, Vault, and anything we add later. A product may add its own terms on top. Where a product-specific term conflicts with these, the product-specific one wins for that product only.

How we handle personal data is set out in our Privacy Policy, which forms part of this agreement.

2. Your account

• You must be at least 15 years old. If you are under 18, you need your parent or guardian's consent.
• Give us accurate information when you sign up, and keep it current.
• Your account is yours. Do not share your credentials, and do not let someone else use your account.
• You are responsible for everything that happens under your account, including anything an automation, agent, or API key you set up does.
• If you create an account for an organisation, you confirm you are authorised to bind that organisation to these terms, and "you" means both you and that organisation.
• Tell us promptly at [email protected] if you think your account has been compromised.

Creating an account does not give you a right to keep it. Access is a revocable permission, on the terms below.

3. Acceptable use

You agree not to:

• Break the law, or use Heivol to help someone else break it.
• Upload, send, or store content you have no right to, including content that infringes someone's intellectual property or privacy.
• Send spam or bulk unsolicited messages through any Heivol product.
• Attack, probe, overload, or try to gain unauthorised access to our systems, or to anyone else's through ours.
• Resell, sublicense, or provide the service to third parties unless we have agreed that in writing.
• Scrape or bulk-extract from the service outside our documented APIs and their rate limits.
• Reverse engineer the hosted service, or use it to build, train, benchmark, or market a competing product.
• Interfere with other customers' use of the service.

Where our source code is published under an open source licence, that licence governs the code, and nothing in this section restricts the rights it grants you. This section is about the service we host.

4. The service, as it actually is

The service is provided "as is" and "as available". We make no promise that it will be uninterrupted, error free, secure, or fit for any particular purpose. To the fullest extent the law allows, we disclaim all warranties, express or implied.

Several Heivol products are in private alpha or early access. Those products can change, break, lose data, or be withdrawn without notice. Do not put anything in them you cannot afford to lose.

There is no uptime commitment, no support response time, and no service level agreement unless we have signed one with you. We may change, suspend, or discontinue any product or feature at any time. For paid products we will give you reasonable notice before we discontinue one, and refund the unused part of anything you prepaid.

5. AI output

Heivol Assistant and other AI features produce output that can be wrong, incomplete, or misleading. It is not legal, financial, tax, medical, or professional advice. Check anything you intend to rely on.

You decide what to tell an assistant to do and what access to give it. You are responsible for the results of the actions it takes on your behalf, including actions in connected third-party systems. We are not liable for those actions or their consequences.

Where a product uses a third-party model provider, or your own API key, that provider's terms apply to your use of their model as well. We do not control what a third-party model does with a request, beyond what we describe in the Privacy Policy.

6. Your content, and your backups

Your content stays yours. You grant us only the limited licence we need to store, process, transmit, and display it so we can run the service for you, plus what is needed to back it up and to keep it secure. We do not use your content to train models or to advertise to you.

You are responsible for your content: that you have the right to it, and that it is lawful.

Keep your own backups. Heivol is not a backup service, and we do not guarantee that your data can be recovered after loss, corruption, deletion, or account closure. This applies to every product, including the storage ones.

7. Fees

• Prices are shown on the relevant product page, in Danish kroner, excluding VAT unless stated otherwise.
• Paid plans are billed in advance. Usage-based charges, including AI token usage, are billed as incurred.
• Except where these terms or mandatory law say otherwise, fees are non-refundable and prepaid usage credit is not exchangeable for cash.
• Free tiers are a courtesy, not a commitment. We can change or withdraw a free tier with 30 days' notice.
• We can change prices on 30 days' notice. If you do not accept a price change, cancel before it takes effect.
• If payment fails, we may suspend the account after notifying you.

8. Who we choose to serve

We are not obliged to provide service to anyone. We may decline to create an account, decline access to any product, or end an existing account, at our own discretion.

In particular, we may refuse or end service where we consider that:

• you, or an organisation you work for, own, advise, or represent, competes with Heivol or with any Heivol product, whether today or through something you are building;
• you are acting for, or on the instructions of, such a business, including as a consultant, contractor, reseller, or agent;
• you are seeking access mainly to evaluate, benchmark, replicate, or report on the service rather than to use it;
• serving you would create a conflict of interest with an existing customer, partner, supplier, or investor of ours, or with a commitment we have made; or
• serving you would, in our judgement, create a conflict of interest with our own plans for a product or market.

We may apply this at sign-up or at any later point, including when a conflict arises after you became a customer, for example through an acquisition, a change of employer, or a change in what your business does.

We do not have to give reasons. If we do give one, it is our view at that moment and not a promise about any future decision.

If we end a paid account under this section, and you are not in breach of these terms, we will refund the unused part of what you prepaid and give you 30 days to export your data. That refund and that export window are your only remedy. We are not liable for anything else arising from the refusal, including lost profits, lost business, disruption, or the cost of moving to another provider.

We never exercise this right on the basis of race, ethnic or national origin, religion or belief, disability, age, sex, gender identity, or sexual orientation. It is a commercial judgement about competition and conflicts, nothing else.

The reverse also holds: we make no exclusivity promise to you. We are free to serve your competitors, and to enter any market ourselves.

9. Limitation of liability

Read this section. It limits what you can recover from us.

To the fullest extent permitted by law, Heivol is not liable for any indirect, incidental, special, or consequential loss, and not for any of the following, however caused and on any basis of liability:

• lost profits, lost revenue, or lost savings;
• lost, corrupted, or unrecoverable data or content;
• business interruption, downtime, or missed deadlines;
• loss of goodwill or reputation;
• the cost of obtaining substitute services;
• the acts, outages, or failures of third parties we depend on, including hosting, network, payment, push notification, and model providers;
• anything an AI feature outputs, or any action an assistant or automation takes on your instruction;
• your failure to keep your own backups, or to keep your credentials secure.

Our total liability to you, for all claims taken together in any 12 month period, is limited to the greater of the fees you paid us for the affected product in the 3 months before the event, or DKK 1,000. For a free account, that limit is DKK 1,000.

What this does not cover. Nothing in these terms excludes or limits liability that cannot be excluded or limited under Danish law. That includes liability for intent or gross negligence, liability for death or personal injury, liability under the Danish Product Liability Act, and, if you are a consumer, your mandatory rights under Danish and EU consumer law. If you are a consumer, your statutory rights stand whatever this section says.

10. Indemnity

If you use Heivol in the course of a business, you will cover our reasonable losses, damages, and legal costs arising from a third-party claim caused by your content, your use of the service, or your breach of these terms. This does not apply to consumers.

11. Ending the agreement

You can close your account at any time from id.heivol.com or by emailing us. Closing it ends this agreement, apart from the sections that by their nature survive: liability, indemnity, fees already owed, and governing law.

We can suspend or close your account immediately if you breach these terms, if your use puts our systems, our other customers, or us at risk, or if we are required to by law. We may also close an account for the reasons in section 8, or on 30 days' notice for any other reason, with a refund of anything unused that you prepaid.

After closure we delete your content as described in the Privacy Policy. Where we close an account for abuse or illegality, we may delete it without an export window.

12. Changes to these terms

We may update these terms. For material changes we will tell you at least 30 days in advance, by email or in the product. If you keep using Heivol after a change takes effect, you accept it. If you do not accept it, close your account before then and we will refund the unused part of anything you prepaid.

You may not transfer this agreement without our consent. We may transfer it to a group company or to a buyer of the relevant part of our business.

13. Governing law and disputes

Danish law governs this agreement, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods.

Talk to us first at [email protected]. Most things get solved that way. If a dispute cannot be resolved, the Copenhagen City Court (Københavns Byret) is the venue for business customers. If you are a consumer, you can bring a claim in the courts of your country of residence, and you may use the Danish Competition and Consumer Authority's Centre for Complaint Resolution or the EU online dispute resolution platform.

If any part of these terms is held unenforceable, the rest stays in force, and the unenforceable part is read down to the narrowest change that makes it valid.

14. Contact

Heivol, Denmark, CVR 43973932. Email [email protected]. For help using a product, see our support page.